Terms of Service

These Terms of Service govern your access to and use of Maata, a policy lifecycle management platform operated by Maata Ltd. By creating an account or using any part of the platform, you confirm that you have read, understood, and agree to these terms.

If you are using Maata on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

Maata provides tools for drafting, consulting on, approving, and managing policies across government and institutional contexts. The platform includes document editing, stakeholder consultation workflows, version control, audit trails, and related collaboration features.

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with reasonable notice where possible.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately if you suspect any unauthorised use of your account.

You may not share your account with others or create accounts on behalf of individuals without their consent. Maata reserves the right to suspend accounts that violate these terms or that are associated with fraudulent activity.

You agree to use Maata only for lawful purposes and in a manner consistent with these terms. You must not:

• Use the platform to transmit harmful, deceptive, or unlawful content
• Attempt to gain unauthorised access to any part of the platform or its underlying infrastructure
• Interfere with the normal operation of the service or other users' access to it
• Use automated tools to scrape, extract, or mirror platform content without our written consent
• Upload content that infringes the intellectual property rights of others

We reserve the right to remove content or suspend access for violations of this policy.

All rights in the Maata platform, including its design, functionality, and underlying technology, remain with Maata Ltd. Nothing in these terms transfers any ownership of those rights to you.

Content you create on the platform, including policy documents, comments, and consultation responses, remains yours. By using the platform, you grant Maata a limited licence to store and process that content solely to provide the service.

Your use of Maata is also governed by our Privacy Policy, which is incorporated into these terms by reference. We process personal data in accordance with applicable data protection law.

To the extent permitted by law, Maata Ltd is not liable for indirect, incidental, or consequential damages arising from your use of or inability to use the platform.

We do not guarantee that the platform will be uninterrupted, error-free, or free from security vulnerabilities. You use the service at your own risk.

You may stop using Maata at any time. We may suspend or terminate your access if you breach these terms, or if we discontinue the service, with reasonable notice.

On termination, provisions that by their nature should survive, including intellectual property rights, limitation of liability, and dispute resolution, will remain in effect.

These terms are governed by the laws of Rwanda. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Kigali, unless otherwise required by applicable law.

We may update these terms from time to time. We will notify you of material changes via the platform or by email. Your continued use of Maata after such notification constitutes acceptance of the updated terms.

If you have questions about these terms, please contact us at info@maata.xyz.